At the Simple Jar, our mission is to make it simple for people to eat well. During these unprecedented times, when all Americans are being asked to stay indoors, we want to do our part to help the local community continue to get access to healthy, fresh meals.
While it's a relief that food delivery services and fast food drive-thrus can remain open, we know that eating vegetables is vital to keeping our immune system strong during these stressful times. To respond to this need, we are keeping our delivery business open. But, we are implementing the following changes to our service to adapt to what's happening around us:
For Existing Customers, we are pausing our weekly meal plan service. Instead, you can order meals on-demand from this website. All meals will come in disposable packaging and you must be home to accept delivery. Please note that we have already put your weekly subscription plan on hold and no further action is required until we turn that service back on.
Transitioning to Disposable Packaging: As a preventative measure, we are temporarily discontinuing the use of reusable glass mason jars. All food will be delivered in disposable plastic food packaging. The new plastic containers are BPA-free and we will source compostable or recyclable materials where available. Minimizing packaging waste remains very important to us, and we plan to return to reusable jars when it is safe to do so.
Heightening our Sanitization Procedures: We already maintain strict standards for food safety and kitchen cleanliness including wearing gloves for all tasks and continuously sanitizing our prep surfaces. But we have heightened our procedures to follow the latest guidance from local public health officials and the CDC. For example, we've reduced our kitchen staff per shift to abide by social distancing guidelines when performing tasks.
No-Sick Rule: We have advised all employees (including drivers) not to come to work, if they feel sick. This rule also applies if someone in their household is sick or if they have been exposed to anyone who recently travelled to a COVID-19 hot spot or tested positive for the virus. If an employee stays home due to illness, they receive sick pay.
Increasing our Delivery Days: In an effort to help more people, we are expanding our delivery days from 1 to 5-days a week. When you check-out you will be given delivery dates and times to choose from. Please make sure you are home to accept the delivery since our drivers will not be leaving orders behind in coolers with ice-packs.
Simplifying Our Menu & Limiting Customizations: To expand our service, we are our simplifying our production processes. We will offer limited customizations on a few jars to remove ingredients such as nuts, tofu and jalapeños. We are also cutting our menu of 21 items down to 6-8 jars that will rotate each week. This will help us manage any supply interruptions that we run into.
Moving to "Touchless Deliveries" to limit close contact. Our drivers will bring your food order up to your door, but will not deliver it in a reusable cooler. Instead, you need to make sure to be home to bring your order in. Upon delivery, we will notify you via text message or email. But it is your responsibility to pick up your delivery promptly. Again, if you or anyone in your household is sick, please notify us in the delivery notes section on the checkout page when placing your order. Please help us limit the spread of this virus.
From all of us at The Simple Jar, we are committed to responding to the needs of our customers and our local community. We are also doing everything we can to take care of our loyal employees and drivers during these economically challenging times. Safety is our number one priority, and we will continue to operate as long as we can.
If you have any questions, please email firstname.lastname@example.org.
Collin & Rudi Rankin
Founders, The Simple Jar